Call Center Jobs: Business Customer Service Rep I - Wireline Job Details
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Show me jobs like this one| Job Code: | 119516BR | Country: | United States | Region/State: | Colorado | City: | Englewood |
As a Business Customer Service Representative you will provide first level inbound telephone support for customers by troubleshooting, investigating and resolving customer questions and challenges they may be having with Sprint's products and services with an objective of resolving the issue in one phone call. At Sprint, we provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Sprint protocols. Clear communication via e-mail and the telephone using proper spelling and grammar to proactively resolve customer issues is imperative. Some of the issues you may encounter include the usage of features of all handset models, billing, network coverage and technical issues, rate plans, account changes, etc. The representative will be responsible for problem recognition, research, isolation, resolution and follow-up for the customer issues, escalating more complex problems to other support areas as appropriate. Call activity for this position may be monitored for quality assurance. Additional responsibilities will include: • Logging and tracking calls in a computer database, and maintaining history records and related problem documentation. • Researching, documenting, and proposing new methods or modifications to existing methods of customer support processes • Managing workload effectively and providing accurate accounting of work and time allocation. Reporting on variances as necessary. • Maintaining a positive, problem-solving approach and spirit of cooperation in a team environment. Additional Information •We cannot guarantee any shift prior to the date of hire. Absent a qualifying accommodation or military obligation, the Business Customer Service Rep I will be required to work a flexible schedule including days, nights, weekends, and holidays. Preferred Qualifications include: • 1 year experience troubleshooting problems with computer hardware, mobile phones, or other electronic devices. Basic qualifications include: • High school diploma or equivalent. • One year customer service experience in a related environment. • One year experience operating a computer in windows based environment. | Post Date: | 02/06/2012 | Address: | Employer: | Sprint Nextel |
